Tell us what happened.
Get help with your account, a payment, a generation or a privacy request. The form below goes to the HufanUGC team and works even if you cannot sign in.
Send a support request
We will use the email address below to follow up. If you have an account, enter the address linked to it so we can find your records.
Request received
We have your request. Keep this reference if you need to follow up: .
What to include
A few details help us investigate the right record. Include what is relevant to your issue:
- Account: the email address used to register and the step where you got stuck.
- EVC Plus payment: the amount, the date and the transaction ID from the payment message. Do not send your PIN.
- Generation: the generation ID from your history, the model you selected and the error shown.
- Privacy: the account email and the action you would like us to review.
Try a quick answer
Stay secure
HufanUGC support does not need your password, email verification code or EVC Plus PIN. Do not include them in this form or any follow-up. If a payment or account is disputed, we may ask for identifying transaction details so we can review the record.
For how we handle your account information, uploads and support messages, read the Privacy Policy. You can also review our Terms of Service and Acceptable Use Policy.