Answers for your next step.

Start at Create account. Enter your name, Somali phone number, email and password, then verify your email with the six-digit code. After verification, choose a plan and follow the payment steps shown on screen. Your setup progress is saved to your account so you can sign in and continue.

Check that the email address is correct, look in spam or junk, then use Resend code on the verification screen. Codes expire after 10 minutes and resending may be briefly limited. If it still does not arrive, send a support request with the email address you used.

When signed in, open Settings to change your name, email or password. Changing your email requires your current password. To change your password, enter both your current password and a new one.

Self-service password reset emails are not available yet. Send a support request from the email address on your account and select Account access. An administrator can review and reset account access. Never include your password or verification code in the request.

Starter, Creator and Studio run one month at a time. Each paid month adds the plan’s credits to one balance. Every plan can use every video model; each generation uses its model’s own credit price, shown before you start it. The checkout shows the plan, its credits and the amount due before you pay. See the Subscription & Billing Policy for details.

No. EVC Plus does not charge your account automatically. At the end of each paid month, your plan needs a new payment to continue. The current renewal price and status are shown in Profile → My plan. You can cancel renewal there; your current paid period remains available until its end.

Follow the EVC Plus instructions in HufanUGC checkout, then enter the phone number you paid from and the transaction ID in your EVC Plus message. HufanUGC checks the payment before activating a plan or adding purchased credits. Keep the transaction ID so support can investigate a delay. If checkout says EVC Plus is unavailable, do not send money based on old instructions.

Check your payment status in Profile → Payment history. Do not submit the same transaction ID again. If you paid and the status does not change, contact support with the transaction ID and the amount. Only cancel a pending payment if you did not send money or used a different transaction ID.

Review the Refund & Payment Policy, then send a billing request with the payment or generation ID and a short description. HufanUGC reviews payment refunds individually. A failed generation’s deducted credits are normally returned automatically to your credit balance.

The Studio shows a generation’s credit cost before you submit it. Image and video models can have different prices. Purchased and plan credits appear in Profile → Credits, along with usage and refunds. A plan may also have daily generation limits. See the Subscription & Billing Policy.

A generation that fails or is cancelled before completion is marked in your generation history. Credits deducted for that job are returned automatically. Check Credits history for the adjustment. If it is missing, send the generation ID to support.

The Assets area lets you save product, creator and reference images. Available Studio tools may let you use them as references. Only upload files you have permission to use, including consent from any person shown. What a particular model can do depends on the options currently shown in the Studio.

Yes. Open Studio → AI Connectors, copy your connector address and add it in Claude (Customize → Connectors → Add custom connector) or ChatGPT (Plugins → Add custom MCP server), then sign in to HufanUGC and choose Allow. The assistant uses your own account and the same credit balance as the website. Before any image or video it shows you the exact credits and starts only after you approve. You can disconnect any time in AI Connectors.

Model availability can change when an AI provider is not connected, a service is interrupted or a feature is disabled. The Studio displays the models and settings currently available to your account. Try another available option or report a problem if the page seems wrong.

You may create lawful content using images, references and prompts you have the right to use. You must not create deceptive impersonations, sexual content involving minors, abusive content or other prohibited material. Read the full Acceptable Use Policy before uploading or generating content.

HufanUGC stores uploaded files and generation records to run your account and make your content available in the Studio. Files used for AI generation may be sent to the selected AI provider to process your request. The Privacy Policy explains the categories of information involved and how they are used.

Use the Support request form and choose Privacy & data. Include the account email and a clear description of your request. Do not send passwords, verification codes or EVC Plus PINs.