Refund and Payment Policy
How EVC Plus payments are reviewed, what happens to failed generations, and how to request a payment review.
Effective October 1, 2026Two different kinds of return
HufanUGC uses credits for generations and EVC Plus transfers for plan and credit purchases. A credit return after a failed generation is different from returning money sent through EVC Plus. This page explains both.
EVC Plus payment review
When checkout is enabled, you send the amount shown to the displayed EVC Plus number, then enter the payer number and transaction ID. The submitted payment stays pending until an administrator checks it against the EVC Plus account. Access or credits are added only after approval. A transaction ID cannot be reused for another pending or approved payment.
If the amount, payer number or ID is wrong, the payment may be delayed or rejected. Keep the transfer message. Do not send an EVC Plus PIN or assume an in-app “pending” status means a transfer was confirmed.
Cancelling a pending report
You can cancel a payment report that is still pending in HufanUGC. That action only cancels the report in the website; it does not reverse money already sent through EVC Plus. If you have transferred money, contact support before cancelling or retrying, and provide the transaction ID and amount so the transfer can be located.
Failed or cancelled generations
When a generation fails or you cancel it while it is running, the service is designed to return its deducted credits once to your balance. The credit ledger and generation history show these adjustments. If a refund is missing, send the generation ID to support.
A result that completed but did not match your creative preference is not automatically treated as a failed job. Report a technical error or billing discrepancy with the generation ID so it can be reviewed.
Requests to return EVC Plus payments
Payment refunds are reviewed individually. Contact support if a transfer was duplicated, sent in the wrong amount, rejected despite money leaving your EVC Plus account, or charged for access or credits that were not provided. Include the account email, amount, date, payer number and transaction ID, but never your PIN.
HufanUGC can record a refund in its transaction records; the website does not automatically send money back through EVC Plus. If a monetary return is approved, the team must arrange the transfer outside the website and communicate the details to you. Review time and transfer time depend on verifying the payment and the payment service. Associated unused credits or plan benefits may be adjusted when a payment is refunded.
Plan periods and renewals
A paid plan month starts when its payment is approved, not when you first submit the payment report. There is currently no introductory or trial period. A later monthly period requires a new manual EVC Plus payment; HufanUGC does not charge it automatically. Ending future renewal does not by itself return a payment for an active period. See the Subscription and Billing Policy.
How to ask for a review
Use Contact support, select “Billing or EVC Plus payment,” and include the relevant payment, transaction or generation ID. State what happened and the resolution you seek. Keep your original EVC Plus message for verification. We will review the account and payment records and respond using the email you provide.